Returns & Exchanges
We are sincerely sorry that you have received an incomplete order! Please send us a message via email (firstname.lastname@example.org) with your order details. We will be glad to assist you.
- Returns by mail are only available for online purchases within 14 days upon receiving your parcel.
- In-store purchases cannot be returned and refunded but may be exchanged for another item of equal or greater value at any The Editor’s Market store within 30 days from the date of purchase.
- Refunds for returned online purchases will be in the form of store credit, which will be credited to your account within 5 business days from the time we receive the item/s.
Items must be unworn, unwashed, and in their original packaging. Sale or discounted items are not eligible for returns unless specifically mentioned.
Return by mail for online purchases
To place a return, send us an email at email@example.com or via @theeditorsmarket.ph on Instagram to receive our return address. Please return the items via standard shipping as we cannot cater to same-day shipping returns. Items to be returned must be shipped back to us, with the shipping fee to be covered by the customer. Return items are subject to review upon arrival at our warehouse.
Please ensure that you have signed up for a membership account with us in order to receive the store credit. The store credit will be valid online and in-stores, for a period of 30 days from the date of issue. Kindly note that shipping charges, if any, cannot be refunded. We reserve the right to reject item/s that do not fulfill the conditions above.
Orders bought in-store
- Orders bought in-store can only be exchanged at our stores within 30 days from date of purchase for another item of equal or greater value, with the excess to be settled at the cashier.
- Kindly bring along the item/s to be exchanged, together with your order receipt. Our cashiers will be able to assist you with the exchange process.
Orders bought online
- Online orders may be exchanged in-store or you may request a return of the item to our warehouse via mail within 14 days upon receiving your parcel.
- For in-store exchanges, kindly present a physical receipt or a digital receipt, which you can retrieve by logging in to your account on our website. You can find your digital receipt in the “Orders” section of your Account page.
For returns to our warehouse, you will be refunded in-store credits to be sent to your account which you may use for online and in-store purchases, valid for a period of 30 days from date of issue. Please note that the cost of the return shipping is to be shouldered by the customer.
Yes, items purchased with store credit are eligible for exchange as long as they meet the conditions for exchange. Please note that sale or discounted items cannot be exchanged, unless specifically stated.
We are sincerely sorry you have received a defective item! Please send us a message via email (firstname.lastname@example.org) with your order details and a photo of the defect/s. We will be glad to assist you.